Altitude career mentorship
Altitude is a career mentorship web app, focused on making it easier for students to find the right fit in a mentor, as well as get the resources they need to start their career.
Product designer (individual project)
This prototype is the flow for getting a mentor through the app
Students have a hard time connecting with mentors outside of their Immediate network.
How might we get them connected with people in their dream career field while not increasing the amount of stress involved?
What do users need from a mentorship platform?
The main starting point for this project was card sorting with the core demographic (students aged 16- 24) and usability testing of existing competitors.
- Users need a straight-forward flow from sign up to first mentor session. Too much lag time or difficulty with matching will cause users to drop off
- Building out the different components of the site as custom features would be overly complex, and would also add too much complexity to user on-boarding.
- Integrating existing platforms e.g. Google Hangouts, Skype, would make the site leaner to develop, as well as provide familiarity to users.
Users of mentorship sites fall into two distinct categories: mentor and mentee.
This journey map pictured below is for the path to finding a mentor, using existing competitors to identify design & experience opportunities.
The mentorship journey
Mentorship site structure
The final prototype is based on 3 different user flows to guide the experience. The web app was designed around two key experiences, the mentor's and the mentee's, which form different initial on-boarding pathways.
Finding a mentor
Mentor Search Flow
Wireframing and prototyping
The web-app went through several stages of wire framing and prototyping. During this process, screens were added and eliminated based on revisions to user flows and additional research.
For instance, an integration with external video systems (e.g. Hangouts) was added, rather than building out a system just for the app.
The end product for Altitude is a web app. Below are some selected final screens from the app, from the mentee sign-up flow.
Mentor matching tailored to personal goals
Easy searching for mentors across a range of different criteria, with no commitments upfront
Straightforward form flows to get to the first session quicker
- One of the main challenges was that the initial scope was too broad
- As a result, the original site map and information architecture had dense pages to sort through and was confusing for users to determine the purpose of the site.
- To fix this, I dove deeper into interviewing to eliminate pages that weren't serving the user's goals (e.g. a post-secondary search tool, which could be it's own experience).
- Research and talk to users throughout the process and not just at the beginning; this can drive visual design and UX changes that make the application more usable
- It's often better to scrap features to make an application less complex, rather than try to add value in too many areas
- When working on a solo project, it's essential to get input from both users and other designers to eliminate as many assumptions and cognitive biases as possible